FAQ & policies

US shipping only. Checkout does not accept shipping addresses in AR, ID, MN, OR, RI, TX. PO boxes are not accepted. APO/FPO addresses are not accepted.

Estimated handling: 1 business day. Carrier transit time is additional; check tracking after shipment.

$9.99 flat-rate shipping. The final shipping charge is shown at checkout.

A successful subscription renewal creates a new order. Handling and carrier transit time follow payment.

Discreet packaging: all boxes ship in unbranded outer packaging. Nothing on the box reveals the contents.

If tracking is delayed or a delivery is missing, contact the team with your order and tracking numbers.

How it works: select a subscription, review its recurring total and tick the separate approval box at checkout. Charges recur automatically each calendar month until you pause or cancel. Renewals use your signup day in Pacific time, or the last day of a shorter month, then return to your original day. Existing plans keep their already-scheduled next charge date before moving to monthly renewals. Your account shows your next billing date.

What you get: each renewal ships a fresh, hand-packed box of the tier you subscribed to. Contents are curated each month — you’ll always get the type of items advertised for your tier, but the specific brands and items vary so every box is a surprise.

Renewals use your plan’s saved item price. Checkout shows a recurring total including current shipping and tax, separately from today’s total. Each plan renews as a separate order, with its own shipping and tax. These amounts may change with your address or store rates. Checkout coupons apply to the initial order unless a separate recurring discount is explicitly provided.

Skip a delivery: request a skip before the next renewal starts processing. A successful skip moves the billing date forward by one interval without creating a charge or shipment for that cycle.

Pause or cancel: from Account → Subscriptions before your next billing date to stop that renewal. No cancellation fee. Cancellation does not refund an order already processing. Your confirmation email includes the subscription terms and a management link. See the Cancellation Policy.

Failed or unresolved payments may delay or pause renewal. Check your account for its status and contact the team if a payment needs review.

Log in, open Subscriptions and select Cancel subscription. Wait for the account to confirm the cancellation.

A successful cancellation stops future renewals immediately. It does not automatically cancel or refund orders already created.

If a renewal is already processing or its payment needs review, the action may be temporarily unavailable. Contact the team before attempting another payment.

Need help? Contact puffpuffpack2026@gmail.com or 310-938-4830.

For a damaged, incorrect or missing order, contact puffpuffpack2026@gmail.com with your order number and relevant photos. The team will review the request.

Restricted states: checkout rejects addresses in restricted states before payment.

Cancelling a subscription does not automatically refund a previous payment. Contact the team about an existing order.

An approved refund is processed through the original payment provider. The time it takes to appear depends on that provider and your financial institution.

This policy describes how Vibe with Chu collects, uses, and shares personal information when you visit, purchase from, or otherwise interact with this site.

Order and account information includes your name, email, addresses, phone number, order history and account credentials. Payment processors handle card numbers; the store retains transaction references and masked payment details. Security records may include IP address, browser information, timestamps and attempted actions.

This information supports checkout, fulfillment, account access, subscription management, customer support and abuse prevention. Newsletter forms and checkout marketing opt-ins create signup records for email delivery.

Service providers include Authorize.net for card payments, Shippo and carriers for shipping, Brevo for email, Judge.me for reviews, and Vercel for hosting. When enabled, Google reCAPTCHA checks requests for abuse.

Browser storage remembers the age confirmation, cart, marketing attribution and an unfinished checkout’s recovery details. Cookies support sign-in and private order receipts. Clearing storage can remove these saved details.

For questions about your information or a request to access, correct or delete it, contact puffpuffpack2026@gmail.com.

By accessing this site you agree to be bound by these Terms. You must be at least 21 years old to access this site or purchase any product. By using the site you affirm you are at least 21.

Check the product page, available test reports and shipping restrictions before purchasing. Contact the team with questions about a specific product.

Subscriptions authorize recurring charges at the stated interval. Manage upcoming renewals from your account and wait for confirmation of any skip, pause or cancellation.

Disclaimers: these statements have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Consult a physician before using any of our products if you have any medical condition.